Our goal is to develop a long term partnership with you, adding first class customer service as we work towards to making sure you are 100% satisfied with the experience during the recovery and return of your data.
We understand you are putting a level of trust in us that we know what we are doing, we are professional and discreet, and that we will respect your privacy and property.
3 points to remember when choosing SERT :
- We only make money when we return data back to you.
- We can survive only by repetitively satisfying our clients.
- We understand word of mouth is the best advertising!
What you can expect:
- You will get the most effective affordable solution and outcome possible for recovering your data.
- You will get the data your were expecting to get or you will not pay the recovery fee. (this does not apply if you send the wrong drive!)
- We will go above and beyond and put forth every effort on your case whether the data was recoverable or not.
- You will be treated with respect and not spoken to as if you are supposed to understand the industry jargon.
- Our prices are highly competitive and possibly under-priced for the quality of our services and level of technical expertise.
- We treat your data as if it were our own data where our business depended on it.
- What ever portion of your data is recoverable at the time we receive the storage media, we will be able to get 100% of that portion for you.
- We will preserve as much of the recoverable data as could ever be possible no matter what company you might have chosen.
- You will receive a true and accurate diagnosis of your recovery and storage media with a money back guarantee on every case we receive.
- We will always be available via telephone, email, and live chat to communicate with you during the whole process.
- We will support our recoveries for up to 14 days after we successfully return your data to you.