There are times when our engineers will have to temporarily rebuild your hard drive in order for data recovery to be possible. When it comes to how to repair a hard drive our engineers have to follow strict protocol when finding a suitable donor.
There are specific details on the drive’s label that must match or they won’t work. These details will differ between manufacturers and models.
I have a drive, can I send it to you? If it matches, sure, however this has been the case in only a handful of instances.
Why are the drives so much more expensive than what they usually cost? The vendors that sell donor drives know what they are being used for. They also know most data recovery companies charge thousands of dollars for the recoveries the donors are used in. They also test the drives and provide special details about them so there is a premium we are forced to pay.
Can I help you look for a donor? We have a proprietary process of choosing donor drives so we can ensure they will work once they are purchased. We are very good and know which sources are reliable. Thank you for offering though!
Can I get a refund on the parts if you do not recover my data? Unfortunately once the parts have been used we cannot return them to the vendor.