- 01. Wrap your drive(s) individually into ball of bubble wrap.
- 02. Fill out the Privacy form and include it with any recovery media.
- 03. Update your ticket with a tracking number.
Automated Mail In Process
Out entire quote & mail in process is automated for your convenience and speed.
- First complete the form above.
- You will receive and quote based on the information you provided.
Pack & Ship To Our Lab
* Once you complete the form with your shipping address after clicking the blue button, you will receive a series of emails to continue:
- Your privacy form
- Your support ticket creation confirmation and invitation
- Directions for submitting support questions via our portal
- Directions on how to safely pack your device
We will handle the rest
- Once we receive your package we will notify you
- Any evaluation fees will be paid before it’s looked at
- We will evaluate & attempt recovery of your device
- We will notify you of evaluation and recovery attempts
- Full payment is required before we send recovered data