Charlie Fay

When my flash drive died I was referred to SERT by a friend in the tech industry who had actually visited their facility. I was initially given a quote that was extremely high but the service rep I connected with seemed to disappear. A few days later I was contacted by SERT’s office manager who was extremely helpful and provided a new and very reasonable quote. SERT’s shipping arrangements are well organized and made it easy for me to send them the flash drive. It took a couple weeks and the online ticket system didn’t work for me but Christl Rush was always responsive to my request for status updates. SERT recovered all of my data. I was a bit disappointed to learn that there was an additional charge, not mentioned in the original quote (at least not that I saw), for returning the recovered data either via download or on a flash drive. But the fee was not too large and in the end I was extremely satisfied with the outcome. I definitely recommend SERT’s data recovery service. The company is technically competent, honest, and security conscious.