Christopher Feldmann

Getting the process started.

How it works

  • 005-search
    01. Get a quote through our online system (click here)
  • 001-signs
    02. We’ll pay for shipping to us (USA only), you pay return.
  • 001-wrench
    03. Receive your data back on a working device.
Christopher Feldmann |

Christopher Feldmann

SERT Data were great people to work with
Let me start by saying SERT Data were great people to work with and honestly had the best price I could find for the task. My story is a highly unique one but every effort on SERT’s behalf were very helpful. One message they sent me said it all. “We're glad to help, it's all part of making sure you get your files back, which we are committed to. We're in your corner till the end.” - Thats awesome to hear from a company who’s handling often sensitive/sentimental data. The story goes like this. Let me start by saying SERT Data were great people to work with and honestly had the best price I could find for the task. My story is a highly unique one but every effort on SERT’s behalf were very helpful. One message they sent me said it all. “We're glad to help, it's all part of making sure you get your files back, which we are committed to. We're in your corner till the end.” - Thats awesome to hear from a company who’s handling often sensitive/sentimental data. The story goes like this. My Drobo machine had gone on the fritz. I had 5 RAIDed drives (Drobo’s proprietary “BeyondRAID”) that ware no longer connecting reliably to my computer. Not normal drive reading errors either. Working with Drobo wasn’t proving helpful either, being on the phone with Drobo made my heart sink. Thus I turned to SERT. After I got the drives and the Drobo to their facilities, Todd Trahan was a great guy to work with. He made every attempt to recover my drives and did so quite well. As an honest person, I must add that not all my data came back in it’s original state BUT there are times in the digital world that you just can’t recover information from. Todd and SERT made every effort they could to get my data back to me and for much of it they succeeded. It was months of work but Todd didn’t give up and even spoke with Drobo on my behalf to reach as full a recovery as possible, thats when he sent the message I quoted above. Now I have thousands of photos back that I thought I had lost forever. If reading this review gives you doubts in SERT’s abilities, let me try to explain a few things. Drobo is a highly proprietary company that keeps their technology under hard lock and key, this covers their RAID methods and so recovery from issues is difficult. Even then my issue with my Drobo was, as I see it, a highly rare one. In the future I’d be happy to use SERT again when and if the need arises. Lessons learned about data recovery: Always have a backup drive, I use CrashPlan now for unlimited backup of my data. Weight the pros and cons of using a service like CrashPlan or keeping your own drives with copies on a shelf. I don’t trust Drobo any more. I still have their RAID enclosure and will use it again but I don’t think i’ll be buying enclosures from them again. I haven’t turned the Drobo back on yet or put drives into it. I paid good money for the unit but I will never trust their drive failure detection again. Use RAID or NAS rated Drives. The heat from the spinning can cause the most short term issues in hard drives, NAS and RAID drives are rated to handle that better. Be sure you know what you’re putting into your enclosures

Let me start by saying SERT Data were great people to work with and honestly had the best price I could find for the task. My story is a highly unique one but every effort on SERT’s behalf were very helpful. One message they sent me said it all. “We’re glad to help, it’s all part of making sure you get your files back, which we are committed to. We’re in your corner till the end.” – Thats awesome to hear from a company who’s handling often sensitive/sentimental data. The story goes like this. Let me start by saying SERT Data were great people to work with and honestly had the best price I could find for the task. My story is a highly unique one but every effort on SERT’s behalf were very helpful. One message they sent me said it all. “We’re glad to help, it’s all part of making sure you get your files back, which we are committed to. We’re in your corner till the end.” – Thats awesome to hear from a company who’s handling often sensitive/sentimental data. The story goes like this. My Drobo machine had gone on the fritz. I had 5 RAIDed drives (Drobo’s proprietary “BeyondRAID”) that ware no longer connecting reliably to my computer. Not normal drive reading errors either. Working with Drobo wasn’t proving helpful either, being on the phone with Drobo made my heart sink. Thus I turned to SERT. After I got the drives and the Drobo to their facilities, Todd Trahan was a great guy to work with. He made every attempt to recover my drives and did so quite well. As an honest person, I must add that not all my data came back in it’s original state BUT there are times in the digital world that you just can’t recover information from. Todd and SERT made every effort they could to get my data back to me and for much of it they succeeded. It was months of work but Todd didn’t give up and even spoke with Drobo on my behalf to reach as full a recovery as possible, thats when he sent the message I quoted above. Now I have thousands of photos back that I thought I had lost forever. If reading this review gives you doubts in SERT’s abilities, let me try to explain a few things. Drobo is a highly proprietary company that keeps their technology under hard lock and key, this covers their RAID methods and so recovery from issues is difficult. Even then my issue with my Drobo was, as I see it, a highly rare one. In the future I’d be happy to use SERT again when and if the need arises. Lessons learned about data recovery: Always have a backup drive, I use CrashPlan now for unlimited backup of my data. Weight the pros and cons of using a service like CrashPlan or keeping your own drives with copies on a shelf. I don’t trust Drobo any more. I still have their RAID enclosure and will use it again but I don’t think i’ll be buying enclosures from them again. I haven’t turned the Drobo back on yet or put drives into it. I paid good money for the unit but I will never trust their drive failure detection again. Use RAID or NAS rated Drives. The heat from the spinning can cause the most short term issues in hard drives, NAS and RAID drives are rated to handle that better. Be sure you know what you’re putting into your enclosures

About SERT Data Recovery

Please start here with an online quote as we will need to know all the details you would put in this form.


To leave feedback about your experience click here to leave a Google Review

To see what our clients think click here for Client Feedback


SERT was formed to fill the gap in the availability of reliable, affordable, and friendly professional data recovery services.

After over 7 years in the business, SERT has been mentioned in numerous top ten lists of data recovery companies in the United States.

We appreciate the trust and investment our client's put into our engineers and company, and ultimately helping you get your data back!